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Notice of Special General Meeting on 6 November 2025 at 5:00 p.m.

CONSULTATION WITH MEMBERS ON CHANGES TO OUR RULES

All housing associations are required to have a set of Rules which set out the powers of the organisation and the way in which its membership and governance will be managed. The Scottish Federation of Housing Associations has worked with the Scottish Housing Regulator to publish Charitable Model Rules which are periodically updated.

Atrium Homes, as a company limited by guarantee, has Articles of Association (“Articles”) as its Rules, in accordance with the Companies Act 2006. While the layout is slightly different from that of the Model Rules above, Atrium has embraced the spirit of the Model Rules and adopted the key requirements from that document. The last time that Atrium Homes’s Articles were reviewed and amended was in 2015.

We have undertaken a review of the Articles to ensure that they represent current industry best practice, as well as adding in provisions which will ensure that we are able to access all forms of finance available to social landlords in the future. This will ensure that we are able to consider all forms of finance offered to us and choose the product which delivers the best value for money to the organisation.

The document containing the draft amended Articles showing the changes proposed is available on our website at this link and we have included with the letter to Members a note of the changes and the reasons why we are making them.

We require approval from our Members to change our Articles and so we are calling a Special General Meeting on 6 November 2025 at 5:00 p.m. at Atrium’s offices (14 Central Avenue, Kilmarnock, KA1 4PS).

Please be wary of responding to messages from unknown people

Atrium Homes has been made aware that some of our tenants are receiving texts from fraudsters: 

• If you receive a text claiming to be from the Department for Work and Pensions, asking you to apply for your Winter Heating Allowance, please do not click on any links.  Links included in the message may lead to fake websites designed to steal your personal and financial details.  You do not need to apply for the Winter Heating Allowance which will be automatically paid to anyone who is eligible.

Please note that as the DWP starts to process the Winter Heating payments in the next few months, fraudsters might try to contact you again.

If you have older friends or relatives who might be vulnerable to fraudsters, please make them aware of this scam.

• If you receive a text about outstanding repairs, this text has not been sent by Atrium Homes.  We would urge tenants to be cautious in replying to these types of text messages from unknown senders, as they might be a scam.

Annual Return on the Charter 2024-25

Our annual report on the results of the Annual Return on the Charter for the year ended 31 March 2025 is available for download.

The Scottish Housing Regulator has also published its headline findings within its National Report in the Scottish Social Housing Charter for 2024-25 and the report can be accessed at this link.

Change to Thursday opening times

We have purchased new housing management software called HomeMaster.

We’ll use this to record and administer all our day to day activities, from repairs and rent accounts, to complaints.

For the rest of 2025, staff will be heavily involved in both the set up and configuration of the new system, as well as extensive training and testing prior to going live in early 2026.

To give staff time to become familiar with the software and to test that it works in the best way possible for us and our customers, we are closing the office at 3:00 p.m. every Thursday for the next several months.

During this time, if you need an emergency repair, please call the office number 01563 528816 and you will be redirected to our out of hours service.

Gas heating emergency - call 01294 468 113

Gas leaks - call 0800 111 999