Latest news
Annual Return on the Charter 2024-25
Our annual report on the results of the Annual Return on the Charter for the year ended 31 March 2025 is available for download.
The Scottish Housing Regulator has also published its headline findings within its National Report in the Scottish Social Housing Charter for 2024-25 and the report can be accessed at this link.
Closed for Holiday Weekend 19 to 22 September
The offices of the Atrium Group will close at 4:30 p.m. on Thursday 18 September 2025 and will re-open on Tuesday 23 September 2025 at 9:30 a.m.
During this time, if you need an emergency repair, please call the office number 01563 528816 and you will be redirected to our out of hours service.
Gas heating emergency - call 01294 468 113
Gas leaks - call 0800 111 999
Change to Thursday opening times
We have purchased new housing management software called HomeMaster.
We’ll use this to record and administer all our day to day activities, from repairs and rent accounts, to complaints.
For the rest of 2025, staff will be heavily involved in both the set up and configuration of the new system, as well as extensive training and testing prior to going live in early 2026.
To give staff time to become familiar with the software and to test that it works in the best way possible for us and our customers, we are closing the office at 3:00 p.m. every Thursday for the next several months.
During this time, if you need an emergency repair, please call the office number 01563 528816 and you will be redirected to our out of hours service.
Gas heating emergency - call 01294 468 113
Gas leaks - call 0800 111 999
Product Recall - Tower Air Fryers
We have been made aware that a number of Tower Air Fryers have a manufacturing defect which may result in overheating that under certain circumstances could pose a risk of fire. The fault has been identified only within certain batches of Air Fryers manufactured between January 2022 and April 2023 and, although it has been deemed low risk by trading standards, Tower has taken the decision to recall the appliances as a precautionary measure.
The models affected by the recall are:
• T17023 Tower 2.2Ltr Manual Air Fryer
• T17061BLK Tower 4Ltr Manual Air Fryer
• T17067 Tower 4Ltr Digital Air Fryer
• T17087 Tower 2Ltr Compact Manual Air Fryer
A small number of Atrium tenants received Tower Air Fryers as part of various initiatives within the past 2 years and we have written to those tenants directly. If you own a Tower Air Fryer the advice is to cease use before checking whether you own one of the models affected by the product recall. Then visit the Tower website for further information and guidance - www.towerhousewares.co.uk/pages/air-fryer-recall
You may have some questions or concerns therefore please do not hesitate to contact us should you require further information or support.
Recruiting volunteer Board members
We are looking for new Board members to help us achieve the right mix of skills and experience to match our business needs at an exciting time for Atrium. This year our Board will be setting Atrium’s strategy for the period commencing 1 April 2026 and so you will have an opportunity to be involved in shaping the services we provide to our customers.
Skills and knowledge that we would love to see further represented on our Board just now include an experienced Finance Professional or a local business leader looking to make a difference to the lives of people living in our communities.
Equally, we are always very keen to attract people who have had experience of our services as customers and who are committed to helping us improve those services.
What is most important to us is that Board members share our core values and objectives, possess an inquiring mind and demonstrate a willingness to challenge.
Collectively, the Board is responsible for exercising scrutiny, establishing organisational strategy and objectives and for monitoring operational performance, and we are currently looking to strengthen our overall governance through the appointment of a small number of Board Members.
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