Latest news
Please be wary of responding to messages from unknown people
Atrium Homes has been made aware that some of our tenants are receiving texts from fraudsters:
- If you receive a text claiming to be from the Department for Work and Pensions, asking you to apply for your Winter Heating Allowance, please do not click on any links. Links included in the message may lead to fake websites designed to steal your personal and financial details. You do not need to apply for the Winter Heating Allowance which will be automatically paid to anyone who is eligible.
Please note that as the DWP starts to process the Winter Heating payments in the next few months, fraudsters might try to contact you again.
If you have older friends or relatives who might be vulnerable to fraudsters, please make them aware of this scam.
- If you receive a text about outstanding repairs, this text has not been sent by Atrium Homes. We would urge tenants to be cautious in replying to these types of text messages from unknown senders, as they might be a scam.
Annual Return on the Charter 2024-25
Our annual report on the results of the Annual Return on the Charter for the year ended 31 March 2025 is available for download.
The Scottish Housing Regulator has also published its headline findings within its National Report in the Scottish Social Housing Charter for 2024-25 and the report can be accessed at this link.
Change to Thursday opening times
We have purchased new housing management software called HomeMaster.
We’ll use this to record and administer all our day to day activities, from repairs and rent accounts, to complaints.
For the rest of 2025, staff will be heavily involved in both the set up and configuration of the new system, as well as extensive training and testing prior to going live in early 2026.
To give staff time to become familiar with the software and to test that it works in the best way possible for us and our customers, we are closing the office at 3:00 p.m. every Thursday for the next several months.
During this time, if you need an emergency repair, please call the office number 01563 528816 and you will be redirected to our out of hours service.
Gas heating emergency - call 01294 468 113
Gas leaks - call 0800 111 999
Your Home - Summer 2025
Our Summer 2025 newsletter for tenants has been published.
You can access it online by clicking on the link below:
Product Recall - Tower Air Fryers
We have been made aware that a number of Tower Air Fryers have a manufacturing defect which may result in overheating that under certain circumstances could pose a risk of fire. The fault has been identified only within certain batches of Air Fryers manufactured between January 2022 and April 2023 and, although it has been deemed low risk by trading standards, Tower has taken the decision to recall the appliances as a precautionary measure.
The models affected by the recall are:
• T17023 Tower 2.2Ltr Manual Air Fryer
• T17061BLK Tower 4Ltr Manual Air Fryer
• T17067 Tower 4Ltr Digital Air Fryer
• T17087 Tower 2Ltr Compact Manual Air Fryer
A small number of Atrium tenants received Tower Air Fryers as part of various initiatives within the past 2 years and we have written to those tenants directly. If you own a Tower Air Fryer the advice is to cease use before checking whether you own one of the models affected by the product recall. Then visit the Tower website for further information and guidance - www.towerhousewares.co.uk/pages/air-fryer-recall
You may have some questions or concerns therefore please do not hesitate to contact us should you require further information or support.
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