Latest news
Closed for Holiday Weekend 3 to 6 July 2026
The offices of the Atrium Group will close at 4:00 p.m. on Thursday 2 July 2026 and will re-open on Tuesday 7 July 2026 at 9:30 a.m.
During this time, if you need an emergency repair, please call the office number 01563 528816 and you will be redirected to our out of hours service.
Gas heating emergency - call 01294 468 113
Gas leaks - call 0800 111 999
Customer portal downtime
Our software supplier is undertaking planned essential maintenance to our core systems and so there might be some downtime for the portal between 6:00 p.m. on Friday 3 July and 6:00 p.m. on Sunday 5 July.
We apologise for any inconvenience this might cause for our customers.
Thursday opening times change
Atrium recently launched its new strategy for 2026-2031.
Our Vision is that we will transform our homes, places and the way we work.
We are working to improve our service for all our customers by looking at all the ways that we work.
As we go through this process we will be closing at 4:00 p.m. instead of 3:30 p.m. on Thursday afternoons for the next few months to enable internal meetings and additional training requirements for our team to take place.
Our out of hours services will take calls from 4:00 p.m. onwards on Thursdays, and we appreciate your patience.
allpay payment portal
Please note that our allpay payment portal will be temporarily unavailable on 01 June 2026 between 20:30 and 22:30.
Planned system maintenance is scheduled to take place outside peak times to minimise any potential disruption to our customers . Should these timings change we will let you know.
If you need to speak to one of our team about making a payment, please contact us on 01563 528 816 or email info@atrium-homes.co.uk
An important update for allpay app users
allpay has upgraded its digital payment services, and the allpay app is closing. Payments have now moved to the new allpayments app, which gives you a simpler, more secure way to make and manage your payments on the go.
If you currently use the allpay app, please download the new allpayments app as soon as possible from your app store. You can sign in using your existing allpay account login details, and your information will transfer automatically.
Download allpayments from the Apple App Store
Download allpayments from Google Play
allpay has also refreshed its online version of allpayments, to match the new app experience. You can now access the updated portal at www.new.allpayments.net
RSS
Atrium Rent Consultation 2026