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Precautionary notice: Coronavirus

Latest news

Public Holiday Closure

Public Holiday Closure

Please note that we will be closed

Friday 3rd July &

Monday 6th July 2020

Emergency Repairs

If you require an emergency repair on these days, please contact the following contractors –

General Repairs: 01563 528816

Gas Maintenance: Gas Sure 01294 468113

Please only use this service in a genuine emergency

Some Good News...

A number of our contractors have begun to prepare themselves to resume some of the activities being carried out for Atrium before lockdown.

McTaggart Construction returned to site at Sunnyside Sq. West, Shortlees and resumed full site activity on 15th June. The site was close to completion before lockdown started and we expect to hear in the next few weeks when the phased handovers will commence and the properties can be let.

AC Whyte, the contractor undertaking the External Wall Insulation works in New Farm Loch, is proposing a return to site week commencing 22 June. Atrium has contacted those tenants involved in the project of this date and AC Whyte will contact tenants directly prior to any works commencing at their home.

Dumbreck Decorators, the contractor recently awarded the contract for external painterwork and guttering cleaning has also indicated a site start for these works around 22 June and staff and contractor will be advising tenants if involved in any of these works in advance of them taking place.

CCG, the contractor undertaking HFF21CLS works, has recently provided a ‘Return to Work’ plan with a view to managing activities in occupied properties when they are formally given the go-ahead to do so. Staff will advise tenants involved in the next phase of works well in advance of this. Staff are currently working with CCG to restart the HFF21CLS works to around 20 void properties needing major works so you might see some of their vans in the area quite soon.

We anticipate Atrium Property Services will be able to pick up on external repairs works that have been notified to us, and also undertake some works to void properties around early July. Office staff are now concluding preparation of operating procedures and risk assessments to allow a phased start into all of our current areas of activity for once lockdown is eased further. We’ll also let you know when it is possible for repairs to be can be carried out in your home with your consent.

All contractors will be completing risk assessments before undertaking works and will be required to follow procedures based on current social distancing and health and safety guidelines.

Open Space & Garden Maintenance – Update

From Monday 8th June, John O’Conner will commence the garden maintenance service in both individual and communal gardens. Please note that we are not currently accepting any new applications to the garden maintenance scheme.

We request that residents follow social distancing guidelines and do not approach the contractor whilst they are on site. If you have any queries regarding open space or garden maintenance you can contact us:

By email: info@atrium-homes.co.uk

By telephone: 01563 528816

Via our contact form - https://www.atrium-homes.co.uk/contact/

Annual Gas servicing Update

From 13th April, working with GasSure, Atrium have recommenced our programme of annual gas servicing. Gas services with imminent deadline dates are being prioritised therefore if your service is due within the next 2 months we will be in contact to arrange a suitable date and time to have the safety checks carried out. Before arranging your gas service we will ask you some questions about your current situation and whether you are self-isolating. This is required to protect the health and wellbeing of you, and our contractors, and to allow us to maintain services. If you are self-isolating due to Covid-19 we will stay in touch with you and arrange for your gas service to be carried out as soon as it is safe and reasonable to do so.

Please note that we continue to carry out emergency repairs only until further notice. Emergency repairs are those that if left unattended would constitute a danger to life or limb or property. If you have a repair to report which is not an emergency, then you can still contact us regarding this and it will be logged. We will monitor government advice closely and seek to resume normal service as quickly as possible.

Further information on our legal duty to undertake gas servicing can be found here:https://www.gassaferegister.co.uk/help-and-advice/covid-19-advice-and-guidance/landlords

Revised times for telephone contact

In light of the ongoing lockdown, we are making some further changes to our frontline services. From Tuesday 21 April 2020, our phone lines will be manned between 10am and 3.00pm, Monday to Friday to allow tenants and other customers to contact us. Outwith these times, tenants with emergencies can still contact our emergency repairs service. We are making these changes because of a marked reduction in calls coming into the office overall.

We still have the vast majority of our staff team working from home. By focussing calls coming in, we can make best use of our available staff.

Aside from contact by phone, we are still available via email (info@atrium-homes.co.uk ) or by using our website contact form (https://www.atrium-homes.co.uk/contact/). We will respond as quickly as we can.

Stay home; Stay safe

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