Staff and services

Atrium Homes currently employs 26 staff across four main teams.

What our teams do

Corporate

Headed by the Chief Executive, the Corporate team deals with a range of support functions within Atrium Homes, as well as providing assistance to other teams. Corporate staff have responsibility for:

board and sub committee servicing and related governance matters
human resources, office management and health & safety
marketing, publicity and PR

Operations

Reporting to the Director of Operations, the team deals with a wide range of day to day operational matters related to managing tenancies and properties. Operations staff have responsibility for:

debt management – including welfare benefit and housing benefit advice, monitoring of rent payments and rent accounts, former tenant accounts and rechargeable repairs
estate management – including dealing with anti-social behaviour and neighbour disputes
allocations – including waiting list management, terminating and letting tenancies, and selecting and allocating properties
supporting the Group’s factoring services delivered under the brand of Choice Places

Investment

Reporting to the Director of Investment, this team has responsibility for asset management of existing stock, including:

identifying, procuring and implementing improvement and maintenance works, demonstrating value for money
ensuring contractual and legal obligations are met
delivering a quality product in line with the sustainability and efficiencies agenda
receiving and processing day to day repair requests, and reactive repair of occupied properties
repair and refresh of void properties
alterations and medical adaptations of tenanted properties

Atrium is keen to provide a range of housing and house types to address differing housing needs and the team’s remit extends to considering diversification of housing provision to address the needs of family, older persons and specialist housing for community care needs. The team also has responsibility for identifying future development opportunities and implementing potential regeneration activities.

Finance and IT Services

Reporting to the Finance & IT Manager, this team has responsibility for financial management and control of the organisation, along with ICT infrastructure. Staff handle many different customer transactions on a daily basis, including:

receiving rental and rechargeable repair payments
ensuring payments are lodged in the correct customer account
processing contractor invoices
ensuring suppliers are paid on time
supporting the Group’s factoring services delivered under the brand of Choice Places

In addition, the team provides key in-house services to other teams including:

monitoring spend and budget
providing detailed management accounts
managing payroll, timekeeping and absence management