Privacy policy

How we process personal data

This notice explains how we (Atrium Homes with registration number SC190351) collect and use personal data about website users, contractors and suppliers.

We collect and use personal data for a variety of reasons in line with UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. We have separate Privacy Notices for our tenants, staff and board members. We are registered as a Data Controller with the Information Commissioner’s Office under registration number Z5916972, and we are the data controller of any personal data that is processed by us. Any personal data we process is done so for a clear purpose and with a clear legal basis for doing so. We only hold personal data for as long as is necessary, as is required by law or in accordance with best practice.

How we collect personal information and what we collect when you visit our website

We may collect personal information about you if you:

  • Visit our website;
  • Log into MyAtrium;
  • pay your rent, through a third-party portal;
  • report a repair to us;
  • make a complaint to us; and / or
  • complete and submit a “contact us” form.

We may use this personal information to:

  • provide you with the services that you have requested from us;
  • communicate with you, including in response to any of your enquiries;
  • improve our services and respond to changing needs;
  • process your rent payments;
  • carry out repairs to your property;
  • handle and resolve complaints made by, or, against you;
  • keep the personal information that we hold about you accurate and up to date (if you provide any new personal information to us via the website); and
  • signpost you to organisations that can offer benefits and debt advice and support.

 Use of Cookies on our Website

When you visit our website, you have the option to consent to our use of Cookies by using the Cookies pop-up banner.

Suppliers and Contractors

  • Name
  • Contact details, including phone numbers, addresses and email addresses
  • References
  • Bank Details
  • CCTV imagery

We will use this information to potentially enter into or enter into a contract with you and for the administration of our organisation.

If you do not wish to provide your personal data 

You have obligations under your contract / potential contract with us to provide the us with the necessary data. If you do not provide this information, this will hinder our ability to enter into or maintain a contract with you.

Who do we share your personal data with?

We may disclose your personal data to any of our employees, officers, contractors, insurers, professional advisors, agents, suppliers or subcontractors , government agencies and regulators and healthcare providers insofar as reasonably necessary, and in accordance with data protection legislation.  

We may also disclose your personal data:  

  • with your consent; 
  • to the extent that we are required to do so by law; 
  • to protect the rights, property and safety of us, our customers, users of our websites and other persons; 
  • in connection with any ongoing or prospective legal proceedings; 
  • If we are investigating a complaint, information may be disclosed to solicitors, independent investigators such as auditors, the Scottish Housing Regulator and any other regulatory body involved in any complaint, whether investigating the complaint or otherwise; 
  • to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
  • to another organisation if we enter into a joint venture or merge with another organisations. 

What are the legal bases for us processing your personal data? 

We will only process your personal data on one or more of the following legal bases: 

  • contract
  • consent
  • our legitimate interests (including CCTV imagery and references)
  • vital interests
  • the performance of a task carried out in the public interest and / or with official authority
  • legal obligation 

Processing special category personal data 

Special categories of personal data means information about your racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; health; sex life or sexual orientation; criminal convictions, offences or alleged offences; genetic data; or biometric data for the purposes of uniquely identifying you.

The "special categories" of sensitive personal information referred to above require higher levels of protection.  We need to meet additional legal requirements for collecting, storing and using this type of personal information. 

Security of personal data

The security of your personal data is of paramount importance to us, and we use appropriate technical and organisational measures to safeguard your personal data.

However, while we will use reasonable efforts to safeguard your personal data, the use of the Internet is not entirely secure and, for this reason, we cannot guarantee the security of any personal data that is transferred by or to you via the Internet.  If you have any concerns about the security of your personal data, please contact our Data Protection Officer (DPO) for more information.

Transfers outside the UK and Europe.

Your personal data will only be stored within the United Kingdom except where international transfers are authorised by law.

How long we keep personal data? 

We review our data retention periods regularly and will only hold personal data for as long as is necessary for the relevant activity, as required by law or in accordance with best practice.

Your rights

You have the right at any time to request to exercise your data subjects’ rights in relation to the following:

  • the right to be informed
  • the right to access
  • the right to rectification
  • the right to object to processing
  • rights in relation to automated decision making and profiling
  • the right to be forgotten
  • the right to data portability
  • the rights to restrict processing

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you would like to exercise any of your rights above, please contact: or

Queries and Concerns

If you have any queries relating to this notice or concerns about our use of your personal information, you can raise these with us by either contacting:

  • Atrium Homes:
  • DPO (RGDP LLP): or 0131 222 3239

You also have the right to complain to the Information Commissioner’s Office in relation to our use of your personal data. The Information Commissioner’s contact details are noted below:

Telephone: 0303 123 1113 

Online: Make a complaint | ICO 

The accuracy of your information is important to us - please help us keep our records updated by informing us of any changes to your email address and other contact details.

We keep this privacy notice under regular review and will place any updates on this website.

V3: Approved March 2024