Precautionary notice: Coronavirus


At Atrium Homes, we supply, manage and maintain more than 1,250 rented properties across Ayrshire.

Report a repair

To request a general repair please call us on 01563 528816 or complete our online reporting form.

In the event of an out of hours emergency, tenants can contact:

  • General repairs: Call 01563 528816 (You will be redirected to the out of office call centre)
  • Gas heating: Call City Technical Services (UK) Ltd. on 0844 579 6493
  • Gas leaks: Call Scotland Gas Networks on 0800 111 999

Report a repair online

What’s new

New contractors welcomed on board

Apr 1: Appointment of new landscape and gas contractors

A message from the Chair and Chief Executive of Atrium Homes

Mar 27: Atrium statement on rents during COVID-19 crisis


Mar 24: Following Government restrictions, from Tuesday 24th March 2020 Atrium’s office is closed to staff and public until further notice


Mar 23: From Monday 23rd March, our Atrium Property Services staff will be carrying out Emergency Repairs only. We are still establishing the detailed position with each of our contractors but we anticipate them applying the same restriction

More news

Get involved

At Atrium, we are committed to involving and empowering our tenants in how we run our service.

We listen to the feedback we receive and use it to help shape our services.

We are committed to working with customers and other stakeholders to improve our homes, services and the local community.

More about getting involved

Contact us

Have a question about us? Ask anything you want to know. Contact us using the following details.

  • Address: Atrium House, 14 Central Avenue, Shortlees, Kilmarnock KA1 4PS.
  • Phone: 01563 528816
  • Email:

Online contact form

Opening hours

Please note that our normal office opening hours are:

  • Monday-Thursday: 9.00am to 4.30pm
  • Friday: 9.00am to 4.00pm