At Atrium Homes, we supply, manage and maintain more than 1,200 affordable rented homes across Ayrshire.

Report a repair

To request a general repair please call us on 01563 528816 or complete our online reporting form.

In the event of an out of hours emergency, tenants can contact:

  • General repairs: Call 01563 528816 (You will be redirected to the out of office call centre)
  • Gas heating: Call GasSure on 01294 468 113
  • Gas leaks: Call Scotland Gas Networks on 0800 111 999

Report a repair online

What’s new

Please be wary of responding to messages from unknown people

Jun 28:

Closed for Holiday Weekend

Jun 21: Holiday closure

Identification needed to vote in the next UK general election

May 23: ID needed to vote in future general elections

Product Recall - Ideal Boilers

Feb 29: Contact has been made with all tenants who have an affected boiler in their home.  A plan has been put in place for an engineer to visit those properties to carry out the corrective action, and we await appointment dates. 

More news

Get involved

At Atrium, we are committed to involving and empowering our tenants in how we run our service.

We listen to the feedback we receive and use it to help shape our services.

We are committed to working with customers and other stakeholders to improve our homes, services and the local community.

More about getting involved

Contact us

Have a question about us? Ask anything you want to know. Contact us using the following details.

  • Address: Atrium House, 14 Central Avenue, Shortlees, Kilmarnock KA1 4PS.
  • Phone: 01563 528816
  • Email:

Online contact form

Opening hours

Please note that our normal office opening hours are:

  • Monday-Thursday: 9.30am to 4.30pm
  • Friday: 9.30am to 3.30pm