Precautionary notice: Coronavirus


At Atrium Homes, we supply, manage and maintain more than 1,250 rented properties across Ayrshire.

Report a repair

To request a general repair please call us on 01563 528816 or complete our online reporting form.

In the event of an out of hours emergency, tenants can contact:

  • General repairs: Call 01563 528816 (You will be redirected to the out of office call centre)
  • Gas heating: Call GasSure on 01294 468 113
  • Gas leaks: Call Scotland Gas Networks on 0800 111 999

Report a repair online

What’s new

Consultation on Rent Review in April 2021

Jan 11: The Board of Atrium Homes is seeking the views of all its tenants on options for the rent review which would to take effect from 1 April 2021 and apply to all Atrium properties.


Dec 21: Atrium will be closed over the holiday period. We will close on Thursday 24th December at 4.00pm and re-open on Wednesday 6th January 2021 at 9am


Nov 20: From 6.00pm on Friday 20 November until 11 December, East and South Ayrshire will move from Level 3 to Level 4 restrictions. During this period in Level 4, Atrium is only permitted to carry out ESSENTIAL repairs inside tenants’ homes

Manage your tenancy online

Oct 13: Sign up to test our new Tenant Portal

More news

Get involved

At Atrium, we are committed to involving and empowering our tenants in how we run our service.

We listen to the feedback we receive and use it to help shape our services.

We are committed to working with customers and other stakeholders to improve our homes, services and the local community.

More about getting involved

Contact us

Have a question about us? Ask anything you want to know. Contact us using the following details.

  • Address: Atrium House, 14 Central Avenue, Shortlees, Kilmarnock KA1 4PS.
  • Phone: 01563 528816
  • Email:

Online contact form

Opening hours

Please note that our normal office opening hours are:

  • Monday-Thursday: 9.00am to 4.30pm
  • Friday: 9.00am to 4.00pm