In the event of an out of hours emergency, tenants can contact our contractors using the numbers below.
General Repairs: Call 01563 528816
You will be redirected to the out of office call centre. Please note this is a restricted service. Calls are filtered and only genuine emergencies will be addressed.
Gas Heating: Call City Technical Services (UK) Ltd. on 0844 579 6493
Please note this is a restricted service. Calls are filtered and only genuine emergencies will be addressed.
Gas Leaks: Call Scotland Gas Networks on 0800 111 999
The types of incident which constitute an emergency include:
- major fire damage
- burst pipes
- complete loss of power to the house
- loss of heating in the winter
- storm damage which requires action to ensure the property is wind and watertight
Please only use the out of hours service in a real emergency.
If the problem can wait until office hours with only minor inconvenience, then it is not an emergency.
If tradesmen are called out to incidents that are not emergencies, or are found to have been caused by you, we will recharge the cost of the call out. The minimum cost of this is £80 + VAT.