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Precautionary notice: Coronavirus

Latest news

New contractors welcomed on board

Following a competitive tender exercise Atrium Homes have appointed a new landscape maintenance contractor,John O'Conner Ltd and a new gas maintenance contractor, James Frew Ltd ( trading as GasSure) from 1st April 2020.

Due to the ongoing COVID-19 crisis John O'Conner Ltd will be proving a reduced service and carrying out open space maintenance only. This service includes grass cutting, weed control, shrub bed maintenance and litter picking in open spaces and will be carried out in line with government guidance on social distancing.

There will be no garden maintenance service at this time however both Atrium and John O'Conner will monitor government advice closely and seek to resume normal service when it is safe to do so.

In line with government advice in relation to the COVID-19 virus Atrium's programme of gas servicing is currently suspended. Working with GasSure, Atrium Homes will monitor all relevant safety advice and recommence the programme of landlord safety checks when it is appropriate to do so. Emergency gas repairs should still be reported.

A message from the Chair and Chief Executive of Atrium Homes

This is a very worrying time for everyone in the country. Customers and staff alike are being directly or indirectly affected by the Covid-19 crisis. We wanted to make sure that our tenants know that their home is safe so that they have one less thing to worry about over the coming months.

Atrium is still open for business, and we would stress that we need tenants to continue to make rent payments as they normally would, so that we can continue to deliver our core services.

However, we also know that some people won’t be able to do this. Our Money Advice and Debt Management Teams are continuing to engage with tenants in arrears and have been offering support, assistance and advice to those who need it. We know that some tenants, for the first time, are facing a situation where they are unable to make a rent payment and will be concerned about what might happen.

If you are in this this situation you should make early contact with Atrium’s Debt Management and Money Advice teams. Atrium’s staff are continuing to work, mainly from home. They have remote access to our office systems, including phone and email. If you want or need to contact us you can do so either by phoning the office on 01563 528816 or emailing us at info@atrium-homes.co.uk. We will respond.

Our staff are experienced and empathetic and will help you through this. They will help direct and signpost you through the benefits system and towards help from other local organisations.

You should also be reassured that while our staff will continue to make contact with tenants in arrears our standard approach is that we will never evict a tenant who is actively engaging with us to address their arrears. We would also emphasise that

NO ONE WILL BE EVICTED FROM THEIR HOME BECAUSE OF RENT ARREARS WHICH HAVE OCCURED AS A DIRECT OR INDIRECT RESULT OF THE CURRENT CORONA VIRUS SITUATION

Lastly, If you want us to contact you, make sure we have your up to date contact details. To do this:

  1. Private message us on Facebook. Please follow our Facebook page by giving us a like to keep you up to date with any information we share.
  2. Call - 01563 528816
  3. Email – info@atrium-homes.co.uk
  4. Atrium website via our contact form - https://www.atrium-homes.co.uk/contact/

Stay Home and Stay Safe

COVID-19 UPDATE

Following Government restrictions, from Tuesday 24th March 2020 Atrium’s office is closed to staff and public until further notice.

Our staff are working remotely and can still be contacted during normal working hours

• by phone: 01563 528816
• by email: info@atrium-homes.co.uk

Further information can be found on
Facebook: facebook.com/atriumhomeskilmarnock/
Website: www.atrium-homes.co.uk

COVID-19 – FURTHER PRECAUTIONS

Emergency Repairs Only
From Monday 23rd March, our Atrium Property Services staff will be carrying out Emergency Repairs only. We are still establishing the detailed position with each of our contractors but we anticipate them applying the same restriction.

To avoid any confusion, an Emergency Repair is something that constitutes a danger to life or limb or health and safety issue.

We will however, continue to record ALL non-emergency repair requests so that we can action them in the future.

Also from 23rd March 2020, we are reducing our presence in our office to a skeleton staff, with the majority of the staff team working remotely. We’ve taken this decision with two thoughts in mind; firstly the health and safety of our whole staff team and secondly the need to maintain services to customers.

Although we are maintaining a small staff presence in our office, we are still discouraging visitors and applying stringent access restrictions. Customers who do attend the office will not gain access but will be spoken to remotely via intercom.

At present, all our staff are well and have the facilities to work remotely from home. This includes our main computer systems, along with phone and email. The only thing we cannot do is talk to you face to face.

On Site
Some of our staff will still be doing on site walk-abouts to conduct estate inspections, with contactors and others. They will be doing this as safely as possible, maintaining a sensible physical distance from others.

If you see our staff on site and want to speak to them, please respect the social distancing policy and main a 2 metre gap.

Covid-19 Precautions

The health and well-being of our customers and staff is very important to us and we are taking steps to minimise risks where we can. With increasing numbers of reported cases of the Coronavirus (COVID-19) we are closely monitoring the advice and guidance from Scottish Government and official health authorities on the situation and will update our website and social media accordingly.

We are currently working through plans to maintain services through this uncertainty and rapidly changing situation. From Monday 16 March, Atrium has the following contingencies in place;

  • Reducing face to face contact and advising customers not to visit the office.
  • If you have a pre-arranged meeting over the next week, we will contact you
    to agree other arrangements. Some of our work can be conducted without the need for face to face contact and can be done over the phone or via email.
  • Carrying out essential home visits only, these will be pre-arranged and we (and our contractors) will ask you some screening questions to protect you and our staff before visits can be agreed.

You should let us know if you are self-isolating or have recently returned from any of the countries in lockdown.

You can contact us:

💻 By email: info@atrium-homes.co.uk
☎️ By phone: 01563 528816

Stay safe and thank you for your patience

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