Latest news
Maintenance issues
We are aware of concerns that have recently been raised regarding works carried out within some tenants’ homes. We understand that any disruption or dissatisfaction can be frustrating, and we want to reassure all tenants that these matters are being taken seriously and are being actively addressed.
Where issues have been identified following inspections or feedback from tenants, appropriate follow-up works and repairs have been arranged and completed where possible, with any outstanding items continuing to be progressed. As with any large-scale programme of works, some issues may only become apparent after completion, and processes are in place to respond to these concerns appropriately.
We would also like to reassure tenants that any reports regarding the conduct or behaviour of contractors are reviewed carefully. Where standards fall short of what is expected, these matters are addressed through the appropriate channels.
Our priority remains the wellbeing, safety and satisfaction of our tenants, and we remain committed to working constructively to resolve concerns and improve the experience for everyone involved.
Please remember to report any issues with your home or contractors to us as soon as you are able, so that we are aware of them and can act to resolve them.
Your new Customer Portal is Live!
We are delighted to announce that you can now use our online portal to check your rent balance, update personal details and request non-urgent repairs to your home.
Please visit https://atrium.myhome-portal.com/ to register to use the portal. You can also access the portal by using the myAtrium button on our website.
You will need your tenant account number to register to access the portal. This number is different from the one that you use to pay your rent, so if you are not sure what the number is please drop us an email or give us a call.
We have included more detail in the guide attached to this news item.
If you have any questions or need help to set this up, please call us on 01563 528816 and speak to one of the Housing team or email us and we will get in touch.
Managing condensation and mould
Condensation and mould can be real nuisances, especially during the colder months. We’ve pulled together some top tips to combat this and keep your home fresh and mould-free in our handy leaflet which you can download here.
You can also refer to this informative video from East Ayrshire Council for advice.
Closed for Holiday Weekend 3 to 6 July 2026
The offices of the Atrium Group will close at 4:00 p.m. on Thursday 2 July 2026 and will re-open on Tuesday 7 July 2026 at 9:30 a.m.
During this time, if you need an emergency repair, please call the office number 01563 528816 and you will be redirected to our out of hours service.
Gas heating emergency - call 01294 468 113
Gas leaks - call 0800 111 999
Thursday opening times change
Atrium recently launched its new strategy for 2026-2031.
Our Vision is that we will transform our homes, places and the way we work.
We are working to improve our service for all our customers by looking at all the ways that we work.
As we go through this process we will be closing at 4:00 p.m. instead of 3:30 p.m. on Thursday afternoons for the next few months to enable internal meetings and additional training requirements for our team to take place.
Our out of hours services will take calls from 4:00 p.m. onwards on Thursdays, and we appreciate your patience.
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Atrium Rent Consultation 2026