Latest news
Your new Customer Portal is Live!
We are delighted to announce that you can now use our online portal to check your rent balance, update personal details and request non-urgent repairs to your home.
Please visit https://atrium.myhome-portal.com/ to register to use the portal. You can also access the portal by using the myAtrium button on our website.
You will need your tenant account number to register to access the portal. This number is different from the one that you use to pay your rent, so if you are not sure what the number is please drop us an email or give us a call.
We have included more detail in the guide attached to this news item.
If you have any questions or need help to set this up, please call us on 01563 528816 and speak to one of the Housing team or email us and we will get in touch.
Maintenance issues
We are aware of concerns that have recently been raised regarding works carried out within some tenants’ homes. We understand that any disruption or dissatisfaction can be frustrating, and we want to reassure all tenants that these matters are being taken seriously and are being actively addressed.
Where issues have been identified following inspections or feedback from tenants, appropriate follow-up works and repairs have been arranged and completed where possible, with any outstanding items continuing to be progressed. As with any large-scale programme of works, some issues may only become apparent after completion, and processes are in place to respond to these concerns appropriately.
We would also like to reassure tenants that any reports regarding the conduct or behaviour of contractors are reviewed carefully. Where standards fall short of what is expected, these matters are addressed through the appropriate channels.
Our priority remains the wellbeing, safety and satisfaction of our tenants, and we remain committed to working constructively to resolve concerns and improve the experience for everyone involved.
Please remember to report any issues with your home or contractors to us as soon as you are able, so that we are aware of them and can act to resolve them.
Office closure 21 October
To allow for staff training, our offices will be closed on Wednesday 21 October from 9:00am to 5pm. Phone lines will also be unavailable at this time.
In the event of an emergency, please contact:
Emergency Repairs: 01563 528816
Gas Heating Emergencies: 01294 468113
Gas Leaks: 0800 111 999
We are hiring
Customer Services Assistant (Fixed term)
Salary £26,862 - £32,733 per annum, 35 hours per week, Fixed Term for 9 months - Maternity Cover
Atrium is currently transforming the way that we work, and a fixed term opportunity has arisen for an enthusiastic, ambitious individual who demonstrates our values of Customer First, Stronger Together and Embrace Opportunity.
You will provide high-quality front-line customer service and administrative support to our Housing Services and Property Services teams. The successful candidate will work within a generic team providing first class, customer orientated housing management and maintenance services.
We are looking for someone who is committed to the principles of customer care and has effective communication and interpersonal skills.
You will be capable and enthusiastic, with the ability to balance a varied workload. But most importantly, you will have a “can do” attitude and a desire to learn.
We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you, please go ahead and apply!
For more information, you can download an application pack at www.atrium-homes.co.uk. Please refer to the Job Profile and Background Pack for details. If you have any questions about the role, or want an informal chat, please contact us at recruitment@atrium-homes.co.uk or phone us on 01563 528816. A Basic Disclosure will be required.
Completed application forms must be returned to us by 12:00 noon on Friday 30 October 2026.
Interviews will take place on Thursday 5 November 2026.
CV’s will not be considered. No agencies please
Your Home - Summer 2026
Our Summer 2026 newsletter has been published.
You can access it online by clicking on the link below:
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Atrium Rent Consultation 2026