We are pleased to announce that our office will re-open to the public from Tuesday 21 September 2021. Initially, this will be from 10.00am to 3.00pm by pre-arranged appointment only, but we will be assessing the situation as we go and will review the arrangements regularly.
Like all businesses we will be applying sensible precautions. Access will be limited to small numbers at a time and anyone accessing the office will require to wear a mask.
If you want to make an appointment to come into the office and speak to a member of staff you can do so by either phoning us on 01563 528816 or emailing firstname.lastname@example.org.
Our telephones continue to be operational during normal office hours (9.00am to 5.00pm Monday to Thursday, 9.00am to 4.00pm Friday).
You can also contact us through the MyAtrium app or by using the Contact Us section of our website https://www.atrium-homes.co.uk/contact/
We’re delighted to announce we’ve completed setting up our new arrangements for carrying out repairs to our properties with Turner Property Services delivering our reactive and void maintenance service from now on for a large percentage of Atrium's tenants.
This appointment will see Turner Property Services Ltd undertaking reactive repairs to tenant homes and repairs to void properties within the greater Kilmarnock area. Local contractors DM Homeshield, AL Plumbing Ltd and Miilligan Electrical will provide the same services to homes and properties in the rest of East Ayrshire in the coming months however for the moment TPS will cover all areas.
The new approach has been designed with both customer service and best value in mind. We believe the new set up, once it’s established, will allow us to deliver an improved, cost effective and customer friendly repairs service for all our customers.
Dumbreck Decorators is looking to employ 2 apprentices and 4 full-time painters to work in the Kilmarnock area. If you, or someone you know would be interested, further information on how to apply can be obtained from Jackie Wilson on 0141 419 1940 or by sending an email to email@example.com and marking it for Jackie’s attention.
Atrium is offering its tenants the opportunity to win back a month’s rent – all you have to do is register for the Tenant Portal (https://www.atrium-homes.co.uk/account/?action=register )
Every tenant who’s registered for the Tenant Portal by midnight on 31st March 2021 will be entered into a prize draw with one lucky tenant winning back the value of their full monthly rent charge.
Once registered, Atrium tenants can use the portal to access their own rent account, report a repair and manage aspects of their tenancy – via phone, tablet or computer, 24/7.
The portal also has its own app which is compatible with both Android and IOS devices, so you can access your My Atrium account on the go. It’s already available via the App Store and Play Store – just type in MyAtrium from Atrium Homes to download it.
Congratulations to Mr X from Shortlees who has won £30 supermarket vouchers for being the 100th user to be registered for Atrium's Tenant Portal.
Once registered, Atrium tenants can use the portal to access their own rent account, report a repair and manage aspects of their tenancy – via phone, tablet or computer, 24/7. The portal also has its own app which is compatible with both Android and IOS devices, so you can access your My Atrium account on the go. It is available via the App Store and Play Store – just type in MyAtrium from Atrium Homes to download it.
You can set up your account via our website (select the MyAtrium button, and then “Create an Account”) or via the app (select “Create an Account”) once you’ve downloaded it.
You’ll be asked for your name and homes address, along with your email address and phone number, and we’ll use these to set up your account. Our staff will run some checks and create the account and send you your username and password. After that, you’re good to go!