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Precautionary notice: Coronavirus

Latest news

New Repairs Contractors appointed

We’re delighted to announce we’ve completed setting up our new arrangements for carrying out repairs to our properties with Turner Property Services delivering our reactive and void maintenance service from now on for a large percentage of Atrium's tenants.

This appointment will see Turner Property Services Ltd undertaking reactive repairs to tenant homes and repairs to void properties within the greater Kilmarnock area. Local contractors DM Homeshield, AL Plumbing Ltd and Miilligan Electrical will provide the same services to homes and properties in the rest of East Ayrshire in the coming months however for the moment TPS will cover all areas.

The new approach has been designed with both customer service and best value in mind. We believe the new set up, once it’s established, will allow us to deliver an improved, cost effective and customer friendly repairs service for all our customers.

Employment opportunities with Dumbreck Decorators

Dumbreck Decorators is looking to employ 2 apprentices and 4 full-time painters to work in the Kilmarnock area. If you, or someone you know would be interested, further information on how to apply can be obtained from Jackie Wilson on 0141 419 1940 or by sending an email to info@dumbreckdecorators.co.uk and marking it for Jackie’s attention.

Mad March offer - Win Back your Monthly Rent!

Atrium is offering its tenants the opportunity to win back a month’s rent – all you have to do is register for the Tenant Portal (https://www.atrium-homes.co.uk/account/?action=register )

Every tenant who’s registered for the Tenant Portal by midnight on 31st March 2021 will be entered into a prize draw with one lucky tenant winning back the value of their full monthly rent charge.

Once registered, Atrium tenants can use the portal to access their own rent account, report a repair and manage aspects of their tenancy – via phone, tablet or computer, 24/7.

The portal also has its own app which is compatible with both Android and IOS devices, so you can access your My Atrium account on the go. It’s already available via the App Store and Play Store – just type in MyAtrium from Atrium Homes to download it.

100th Portal Registration

Congratulations to Mr X from Shortlees who has won £30 supermarket vouchers for being the 100th user to be registered for Atrium's Tenant Portal.

Once registered, Atrium tenants can use the portal to access their own rent account, report a repair and manage aspects of their tenancy – via phone, tablet or computer, 24/7. The portal also has its own app which is compatible with both Android and IOS devices, so you can access your My Atrium account on the go. It is available via the App Store and Play Store – just type in MyAtrium from Atrium Homes to download it.

You can set up your account via our website (select the MyAtrium button, and then “Create an Account”) or via the app (select “Create an Account”) once you’ve downloaded it.

You’ll be asked for your name and homes address, along with your email address and phone number, and we’ll use these to set up your account. Our staff will run some checks and create the account and send you your username and password. After that, you’re good to go!

ONGOING COVID RESTRICTIONS

You will be aware from Scottish Government announcements that from Tuesday 5 January, mainland Scotland moved from Level 4 to a temporary lockdown, with the requirement to stay at home except for essential purposes. Our office is therefore closed and staff are working from home.

During this period , Atrium is only permitted to carry out ESSENTIAL repairs inside tenants’ homes, i.e. where failure to do it would threaten the household’s health and safety.

Non-essential repairs reported to us will still be logged and we will get to them as quickly as possible, once the restrictions on working inside occupied homes are lifted. Its expected that covid precautions will be required for some time after we leave this lockdown and that this will impact on the speed at which our operatives and contractors can work. This in turn may affect the length of time needed to address the backlog.

In addition, we expect we will receive additional repair requests to those already recorded. These will be triaged as normal, allocated a priority and addressed in turn. It may be several months before we are able to achieve anything like the average response time of 4.5 working days for routine repairs that tenants previously enjoyed, so we ask for your patience.

The HFF21CLS work programme is also suspended until further notice. Again we hope to implement the programme as soon as we can after restrictions are eased and to get back on programme as quickly as we can.

Our other services are unaffected for now - our staff can be contacted by phone (01563 528816) and email (info@atrium-homes.co.uk) as normal.
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