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Maintenance issues

We are aware of concerns that have recently been raised regarding works carried out within some tenants’ homes. We understand that any disruption or dissatisfaction can be frustrating, and we want to reassure all tenants that these matters are being taken seriously and are being actively addressed.

Where issues have been identified following inspections or feedback from tenants, appropriate follow-up works and repairs have been arranged and completed where possible, with any outstanding items continuing to be progressed. As with any large-scale programme of works, some issues may only become apparent after completion, and processes are in place to respond to these concerns appropriately.

We would also like to reassure tenants that any reports regarding the conduct or behaviour of contractors are reviewed carefully. Where standards fall short of what is expected, these matters are addressed through the appropriate channels.

Our priority remains the wellbeing, safety and satisfaction of our tenants, and we remain committed to working constructively to resolve concerns and improve the experience for everyone involved.

Please remember to report any issues with your home or contractors to us as soon as you are able, so that we are aware of them and can act to resolve them.