Atrium Homes | Latest news

Office closure

Fri, 29 May 2026 15:39:00 +0100

To allow for staff training, our offices will be closed on Thursday 4th June from 1:30pm - 5pm. Phone lines will also be unavailable at this time.

Maintenance issues

Thu, 28 May 2026 10:03:00 +0100

We are aware of concerns that have recently been raised regarding works carried out within some tenants’ homes. We understand that any disruption or dissatisfaction can be frustrating, and we want to reassure all tenants that these matters are being taken seriously and are being actively addressed.

allpay payment portal

Mon, 25 May 2026 12:00:00 +0100

Please note that our allpay payment portal will be temporarily unavailable on 01 June 2026 between 20:30 and 22:30.

Closed for Holiday Weekend 22 and 25 May 2026

Shannon Watson — Mon, 18 May 2026 12:00:00 +0100

The offices of the Atrium Group will close at 4:30 p.m. on Thursday 21 May 2026 and will re-open on Tuesday 26 May 2026 at 9:30 a.m.

An important update for allpay app users

Mon, 11 May 2026 10:07:00 +0100

allpay has upgraded its digital payment services, and the allpay app is closing. Payments have now moved to the new allpayments app, which gives you a simpler, more secure way to make and manage your payments on the go.

Your new Customer Portal is Live!

Shannon Watson — Fri, 24 Apr 2026 10:00:00 +0100

Sureserve wins hat-trick of repairs contracts with Ayrshire housing associations

Site administrator — Mon, 20 Apr 2026 14:31:00 +0100

Three Ayrshire housing associations have teamed up to deliver an innovative new reactive repairs service.

Your Home - Winter 2025

Shannon Watson — Thu, 11 Dec 2025 11:47:00 +0000

Our Winter 2025 newsletter for tenants has been published.

Please be wary of responding to messages from unknown people

Shannon Watson — Wed, 24 Sep 2025 11:00:00 +0100

Atrium Homes has been made aware that some of our tenants are receiving texts from fraudsters:

Annual Return on the Charter 2024-25

Shannon Watson — Thu, 11 Sep 2025 11:51:00 +0100

Our annual report on the results of the Annual Return on the Charter for the year ended 31 March 2025 is available for download.

Change to Thursday opening times

Shannon Watson — Mon, 04 Aug 2025 09:43:00 +0100

We have purchased new housing management software called HomeMaster.

Your Home - Summer 2025

Shannon Watson — Thu, 24 Jul 2025 12:29:00 +0100

Our Summer 2025 newsletter for tenants has been published.

Product Recall - Tower Air Fryers

Wed, 14 May 2025 14:08:00 +0100

We have been made aware that a number of Tower Air Fryers have a manufacturing defect which may result in overheating that under certain circumstances could pose a risk of fire. The fault has been identified only within certain batches of Air Fryers manufactured between January 2022 and April 2023 and, although it has been deemed low risk by trading standards, Tower has taken the decision to recall the appliances as a precautionary measure.

Recruiting volunteer Board members

Shannon Watson — Wed, 14 May 2025 10:00:00 +0100

We are looking for new Board members to help us achieve the right mix of skills and experience to match our business needs at an exciting time for Atrium. This year our Board will be setting Atrium’s strategy for the period commencing 1 April 2026 and so you will have an opportunity to be involved in shaping the services we provide to our customers.

Christmas Craic(ers) & Chat drop in

Thu, 28 Nov 2024 16:24:00 +0000

We are having a drop in afternoon! Please come and join us for some chat with the Atrium Team; to find out more about how we can help you with the cost of living crisis; enter in to our prize draw and enjoy a mince pie or two!

Annual Return on the Charter 2023-24

Shannon Watson — Mon, 30 Sep 2024 10:04:00 +0100

Our annual report on the results of the Annual Return on the Charter for the year ended 31 March 2024 is available for download.

East Ayrshire Council's Financial Inclusion Team newsletter

Shannon Watson — Tue, 05 Dec 2023 12:13:00 +0000

East Ayrshire Council's Financial Inclusion Team has issued a newsletter with lots of helpful information and links.

Annual Return on the Charter 2022-23

Shannon Watson — Wed, 04 Oct 2023 10:28:00 +0100

Our annual report on the results of the Annual Return on the Charter for the year ended 31 March 2023 is available for download

Tenant Consultation

Housing — Mon, 07 Aug 2023 10:48:00 +0100

In line with its policy review timetable Atrium is currently reviewing its approach to tenant participation and is inviting tenants to comment on its draft Tenant Participation Strategy. You can express your views by completing a survey monkey form at https://www.surveymonkey.co.uk/r/FXW3VZQ . Forms require to be submitted by 14th August 2023 and all returned forms will be submitted into a prize draw for £25 voucher.

Managing condensation and mould

Shannon Watson — Fri, 28 Jul 2023 15:54:00 +0100

Condensation and mould can be real nuisances, especially during the colder months. We’ve pulled together some top tips to combat this and keep your home fresh and mould-free in our handy leaflet which you can download here.