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Sureserve wins hat-trick of repairs contracts with Ayrshire housing associations
Three Ayrshire housing associations have teamed up to deliver an innovative new reactive repairs service.
Ayrshire Housing, Shire Housing Association and Atrium Homes have joined together to appoint Sureserve Energy Services to manage their Reactive Maintenance Contracts across all three organisations for the next five years.
The alliance will focus on collaborating to improve services, share best practices, and provide a more responsive reactive repairs service for tenants.
Sureserve have delivered a high performing reactive maintenance service to Shire for the past four years meeting all performance targets while achieving a high level of customer satisfaction, and has supported Atrium on reactive and major works as needed for a number of years.
“We are delighted to be joining our partners in providing a new reactive repairs service for our tenants, Sureserve’s performance for Shire and Atrium has been exceptional and they are now bringing their expertise and professionalism to serve our tenants too. Tenants have been telling us they want a high quality, customer centred service and I’m confident Sureserve will deliver” said Ayrshire Housing Chief Executive, Lesley-Anne Junner.
“They have the right balance of value for money, experience and a track record in delivering a successful service.”
As part of the new contract Ayrshire Housing is putting improved customer service with timely and effective repairs, completed ‘right first time’ at the heart of the new agreement.
“Following on from feedback from our customers about their desire for a quick and effective repairs service, we are looking forward to working with Sureserve who share our values in relation to customer excellence and excellent communication” added Lesley-Anne.
With the contract bringing economies of scale, partners are confident that they will get a better quality of service for tenants’ money and hope that it will open up employment opportunities locally.
Atrium Homes Chief Executive, Shannon Watson said:
“Repairs are a really important part of the day to day service that we offer to our tenants and so we must deliver work that meets our customers’ expectations. We are pleased that by collaborating with our partner organisations in Ayrshire, we have been able to secure a comprehensive repairs contract with Sureserve.
Sureserve is a trusted and experienced contractor, and we are pleased that, by working with our partner landlords we have secured a contractor which will provide a dedicated operational base in Ayrshire, demonstrating a commitment to the area and ensuring a locally focused service for our tenants.”
Shire Housing Association Chief Executive Jim Munro said:
“Shire Housing Association was delighted to work collaberatively with Ayrshire Hosuing, and Atrium Homes to agree this new repairs’ service. Sureserve Energy Services has provided a high-quality service to Shire tenants since 2022, and we look forward to continuing to work with them delivering an excellent service to our tenants.”
The Housing Associations have the option to extend the contract for a further 24 months.
Picture shows (LtoR): Ayrshire Housing Chief Executive, Lesley-Anne Junner joins Atrium Homes’ Chief Executive Shannon Watson, Robert Stirling, Managing Director of Sureserve Energy Services Ltd and Shire housing Association Chief Executive Jim Munro at the signing of the new reactive repairs contract.
Your Home - Winter 2025
Our Winter 2025 newsletter for tenants has been published.
You can access it online by clicking on the link below:
Please be wary of responding to messages from unknown people
Atrium Homes has been made aware that some of our tenants are receiving texts from fraudsters:
- If you receive a text claiming to be from the Department for Work and Pensions, asking you to apply for your Winter Heating Allowance, please do not click on any links. Links included in the message may lead to fake websites designed to steal your personal and financial details. You do not need to apply for the Winter Heating Allowance which will be automatically paid to anyone who is eligible.
Please note that as the DWP starts to process the Winter Heating payments in the next few months, fraudsters might try to contact you again.
If you have older friends or relatives who might be vulnerable to fraudsters, please make them aware of this scam.
- If you receive a text about outstanding repairs, this text has not been sent by Atrium Homes. We would urge tenants to be cautious in replying to these types of text messages from unknown senders, as they might be a scam.
Annual Return on the Charter 2024-25
Our annual report on the results of the Annual Return on the Charter for the year ended 31 March 2025 is available for download.
The Scottish Housing Regulator has also published its headline findings within its National Report in the Scottish Social Housing Charter for 2024-25 and the report can be accessed at this link.
Change to Thursday opening times
We have purchased new housing management software called HomeMaster.
We’ll use this to record and administer all our day to day activities, from repairs and rent accounts, to complaints.
For the rest of 2025, staff will be heavily involved in both the set up and configuration of the new system, as well as extensive training and testing prior to going live in early 2026.
To give staff time to become familiar with the software and to test that it works in the best way possible for us and our customers, we are closing the office at 3:00 p.m. every Thursday for the next several months.
During this time, if you need an emergency repair, please call the office number 01563 528816 and you will be redirected to our out of hours service.
Gas heating emergency - call 01294 468 113
Gas leaks - call 0800 111 999
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Atrium Rent Consultation 2026