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A message from the Chair and Chief Executive of Atrium Homes
This is a very worrying time for everyone in the country. Customers and staff alike are being directly or indirectly affected by the Covid-19 crisis. We wanted to make sure that our tenants know that their home is safe so that they have one less thing to worry about over the coming months.
Atrium is still open for business, and we would stress that we need tenants to continue to make rent payments as they normally would, so that we can continue to deliver our core services.
However, we also know that some people won’t be able to do this. Our Money Advice and Debt Management Teams are continuing to engage with tenants in arrears and have been offering support, assistance and advice to those who need it. We know that some tenants, for the first time, are facing a situation where they are unable to make a rent payment and will be concerned about what might happen.
If you are in this this situation you should make early contact with Atrium’s Debt Management and Money Advice teams. Atrium’s staff are continuing to work, mainly from home. They have remote access to our office systems, including phone and email. If you want or need to contact us you can do so either by phoning the office on 01563 528816 or emailing us at info@atrium-homes.co.uk. We will respond.
Our staff are experienced and empathetic and will help you through this. They will help direct and signpost you through the benefits system and towards help from other local organisations.
You should also be reassured that while our staff will continue to make contact with tenants in arrears our standard approach is that we will never evict a tenant who is actively engaging with us to address their arrears. We would also emphasise that
NO ONE WILL BE EVICTED FROM THEIR HOME BECAUSE OF RENT ARREARS WHICH HAVE OCCURED AS A DIRECT OR INDIRECT RESULT OF THE CURRENT CORONA VIRUS SITUATION
Lastly, If you want us to contact you, make sure we have your up to date contact details. To do this:
- Private message us on Facebook. Please follow our Facebook page by giving us a like to keep you up to date with any information we share.
- Call - 01563 528816
- Email – info@atrium-homes.co.uk
- Atrium website via our contact form - https://www.atrium-homes.co.uk/contact/
Stay Home and Stay Safe
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