Latest news
Managing condensation and mould
Condensation and mould can be real nuisances, especially during the colder months. We've pulled together some top tips to combat this and keep your home fresh and mould-free in our handy leaflet which you can download here.
You can also refer to this informative video from East Ayrshire Council for advice.
Coping with the Cost of Living Crisis
We are working to support our tenants during this difficult time in a number of different ways. Please visit our dedicated page which gives you more information on help you can access.
Office closure for staff training 1 October 2025 (morning)
We have purchased new housing management software called HomeMaster.
We’ll use this to record and administer all our day to day activities, from repairs and rent accounts, to complaints.
During the next few weeks, staff will be receiving training on how to get the best out of the new system, so that they can carry out extensive testing prior to going live in early 2026.
To allow for staff training on the new software, the OFFICE will remain closed all day (as per the usual Wednesday schedule) and we will close the PHONE LINES during the following times
- Wednesday 1 October 2025 from 9:00 a.m. until 2:00 p.m.
During this time, if you need an emergency repair, please call the office number 01563 528816 and you will be redirected to our out of hours service.
Gas heating emergency - call 01294 468 113
Gas leaks - call 0800 111 999
Please be wary of responding to messages from unknown people
Atrium Homes has been made aware that some of our tenants are receiving texts from fraudsters:
- If you receive a text claiming to be from the Department for Work and Pensions, asking you to apply for your Winter Heating Allowance, please do not click on any links. Links included in the message may lead to fake websites designed to steal your personal and financial details. You do not need to apply for the Winter Heating Allowance which will be automatically paid to anyone who is eligible.
Please note that as the DWP starts to process the Winter Heating payments in the next few months, fraudsters might try to contact you again.
If you have older friends or relatives who might be vulnerable to fraudsters, please make them aware of this scam.
- If you receive a text about outstanding repairs, this text has not been sent by Atrium Homes. We would urge tenants to be cautious in replying to these types of text messages from unknown senders, as they might be a scam.
Annual Return on the Charter 2024-25
Our annual report on the results of the Annual Return on the Charter for the year ended 31 March 2025 is available for download.
The Scottish Housing Regulator has also published its headline findings within its National Report in the Scottish Social Housing Charter for 2024-25 and the report can be accessed at this link.
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