Latest news
Please be wary of responding to messages from unknown people - new threat
Atrium Homes has been made aware that some of our tenants are receiving texts from fraudsters:
- If you receive a text claiming to be from the Department for Work and Pensions, asking you to apply for your Winter Heating Allowance, please do not click on any links. Links included in the message may lead to fake websites designed to steal your personal and financial details. You do not need to apply for the Winter Heating Allowance which will be automatically paid to anyone who is eligible.
If you have older friends or relatives who might be vulnerable to fraudsters, please make them aware of this scam.
- If you receive a text about outstanding repairs, this text has not been sent by Atrium Homes. We would urge tenants to be cautious in replying to these types of text messages from unknown senders, as they might be a scam.
Change to Thursday opening times
We have purchased new housing management software called HomeMaster.
We’ll use this to record and administer all our day to day activities, from repairs and rent accounts, to complaints.
For the rest of 2025, staff will be heavily involved in both the set up and configuration of the new system, as well as extensive training and testing prior to going live in early 2026.
To give staff time to become familiar with the software and to test that it works in the best way possible for us and our customers, we are closing the office at 3:00 p.m. every Thursday for the next several months.
During this time, if you need an emergency repair, please call the office number 01563 528816 and you will be redirected to our out of hours service.
Gas heating emergency - call 01294 468 113
Gas leaks - call 0800 111 999
Your Home - Summer 2025
Our Summer 2025 newsletter for tenants has been published.
You can access it online by clicking on the link below:
Managing condensation and mould
Condensation and mould can be real nuisances, especially during the colder months. We've pulled together some top tips to combat this and keep your home fresh and mould-free in our handy leaflet which you can download here.
You can also refer to this informative video from East Ayrshire Council for advice.
Coping with the Cost of Living Crisis
We are working to support our tenants during this difficult time in a number of different ways. Please visit our dedicated page which gives you more information on help you can access.
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