Latest news
Your new Customer Portal is Live!
We are delighted to announce that you can now use our online portal to check your rent balance, update personal details and request non-urgent repairs to your home.
Please visit https://atrium.myhome-portal.com/ to register to use the portal. You can also access the portal by using the myAtrium button on our website.
You will need your tenant account number to register to access the portal. This number is different from the one that you use to pay your rent, so if you are not sure what the number is please drop us an email or give us a call.
We have included more detail in the guide attached to this news item.
If you have any questions or need help to set this up, please call us on 01563 528816 and speak to one of the Housing team or email us and we will get in touch.
Maintenance issues
We are aware of concerns that have recently been raised regarding works carried out within some tenants’ homes. We understand that any disruption or dissatisfaction can be frustrating, and we want to reassure all tenants that these matters are being taken seriously and are being actively addressed.
Where issues have been identified following inspections or feedback from tenants, appropriate follow-up works and repairs have been arranged and completed where possible, with any outstanding items continuing to be progressed. As with any large-scale programme of works, some issues may only become apparent after completion, and processes are in place to respond to these concerns appropriately.
We would also like to reassure tenants that any reports regarding the conduct or behaviour of contractors are reviewed carefully. Where standards fall short of what is expected, these matters are addressed through the appropriate channels.
Our priority remains the wellbeing, safety and satisfaction of our tenants, and we remain committed to working constructively to resolve concerns and improve the experience for everyone involved.
Please remember to report any issues with your home or contractors to us as soon as you are able, so that we are aware of them and can act to resolve them.
Office closure 17 November
To allow for staff training, our offices will be closed on Tuesday 17 November from 9:00am to 5:00pm. Phone lines will also be unavailable at this time.
In the event of an emergency, please contact:
Emergency Repairs: 01563 528816
Gas Heating Emergencies: 01294 468113
Gas Leaks: 0800 111 999
Annual Return on the Charter 2025-26
Our annual report on the results of the Annual Return on the Charter for the year ended 31 March 2026 is available to view here.
The Scottish Housing Regulator has also published its headline findings within its National Report in the Scottish Social Housing Charter for 2025-26 and the report can be accessed at this link.
Your Home - Summer 2026
Our Summer 2026 newsletter has been published.
You can access it online by clicking on the link below:
RSS
Atrium Rent Consultation 2026