Latest news

Annual Return on the Charter 2022-23

Our annual report on the results of the Annual Return on the Charter for the year ended 31 March 2023 is available for download

Tenant Consultation

In line with its policy review timetable Atrium is currently reviewing its approach to tenant participation and is inviting tenants to comment on its draft Tenant Participation Strategy. You can express your views by completing a survey monkey form at https://www.surveymonkey.co.uk/r/FXW3VZQ . Forms require to be submitted by 14th August 2023 and all returned forms will be submitted into a prize draw for £25 voucher.

Hybrid working comes to Atrium

From 3rd May 2023 Atrium Homes will be trialling a new pattern of office opening. Starting in May, the office at Central Avenue will be open 4 days per week – Monday and Tuesday, then Thursday and Friday opening its normal hours.

For the duration of the six-month trial the office will be closed every Wednesday and staff will pilot a new hybrid working pattern, either based on site or at home for this day. Full services will be available on each Wednesday, and it’ll be business as usual except that staff will not work out of the office.

We want to trial innovative ways of working during this pilot, look to improve our digital communications, find what cost savings can be made and generally review service delivery and the well-being of staff.

You, our customers, will have a key role to play in whether we change our office opening beyond the term of the pilot. We’ll be asking how you find service on the Wednesday, how quickly calls have been answered and how easy you’ve found it getting through to us,etc.

You can continue to contact us, on a Wednesday by:

Phone on 01563 528 816

Email to info@atrium-homes.co.uk

Portal enquiry

Website enquiry at www.atrium-homes.co.uk

And for the remainder of the week, you can visit us at 14 Central Avenue too.

The Scottish Housing Regulator's National Panel

The latest National Panel survey is now live and is open to all social tenants and other users of social landlord services. Non-members can sign up to the Panel at the same time as completing the survey.

The National Panel is one of the ways that the Regulator includes the views of tenants and users of social landlord services in their work. The Panel is an important part of how SHR involves tenants and service users in their work, alongside other mechanisms such as Tenant Advisors and feedback from RTOs. Over the last 9 years the Panel has provided rich feedback about tenant and service user views, and has helped to shape the focus of the Regulator’s work. The Regulator is keen to build on this with a broad Panel membership.

National Panel membership is open to all tenants and users of social landlord services, and SHR wants to include as diverse a mix of tenants and service users as possible. Around three quarters of the current membership are not involved in RTOs or other formal tenant participation structures, and the Regulator is keen that the Panel continues to reach individuals who may not have otherwise engaged with tenant participation opportunities.