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Precautionary notice: Coronavirus

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ONGOING COVID RESTRICTIONS

You will be aware from Scottish Government announcements that from Tuesday 5 January, mainland Scotland moved from Level 4 to a temporary lockdown, with the requirement to stay at home except for essential purposes. Our office is therefore closed and staff are working from home.

During this period , Atrium is only permitted to carry out ESSENTIAL repairs inside tenants’ homes, i.e. where failure to do it would threaten the household’s health and safety.

Non-essential repairs reported to us will still be logged and we will get to them as quickly as possible, once the restrictions on working inside occupied homes are lifted. Its expected that covid precautions will be required for some time after we leave this lockdown and that this will impact on the speed at which our operatives and contractors can work. This in turn may affect the length of time needed to address the backlog.

In addition, we expect we will receive additional repair requests to those already recorded. These will be triaged as normal, allocated a priority and addressed in turn. It may be several months before we are able to achieve anything like the average response time of 4.5 working days for routine repairs that tenants previously enjoyed, so we ask for your patience.

The HFF21CLS work programme is also suspended until further notice. Again we hope to implement the programme as soon as we can after restrictions are eased and to get back on programme as quickly as we can.

Our other services are unaffected for now - our staff can be contacted by phone (01563 528816) and email (info@atrium-homes.co.uk) as normal.
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