Vision, Values & Operational Objectives

Our Vision
Quality affordable homes, sustainable communities, and life chances for people.

We will listen to understand your needs; we will work with you to sustain and grow your communities; and we will use our resources to create opportunities for positive change. Together we will build strong foundations for the future.

Our Values
Service: we aim to provide a quality customer service
Excellence: we strive for excellence and aim to improve
Accountability: we stand by our decisions and take ownership of our actions
Respect: we avoid blame and we respect each others input
Integrity: we are open, honest and fair and inspire trust
Commitment: we are committed to our role and take pride in what we do
Enjoyment : we want staff to enjoy their jobs and enjoy making a difference

At an operational level, we manage the organisation to ensure we achieve a number of objectives:
Protect our longer-term financial viability, maximise income and use resources efficiently
Maximise opportunities for members, tenants and customers to engage with us
Develop and deliver services to tenants and other customers
Develop and deliver our longer-term maintenance and improvement programmes
Comply with the requirements of the statutory and regulatory framework relating to our status as registered social landlord, company and charitable body
Manage our development and regeneration activities efficiently and effectively