We believe that paying your rent in full and on time should be your first priority. However, we understand that you may at some point have difficulty paying your rent. If you are having difficulty paying your rent on time, please contact the office immediately and arrange to speak
to your Estates Officer. The earlier you tell us about it, the easier it normally is to sort out the problem.

Should you fall into rent arrears, your Estates Officer will offer advice and will aim to agree a realistic and affordable arrangement to help you pay what you owe in instalments over a reasonable period of time. We will ask that you pay at a level you can afford, taking account
of your income and the amount you owe.

Don’t leave it too late - we are here to help you. We don’t want to see anyone lose their home as a result of rent arrears. But if you do not contact us or co-operate with our efforts to make an arrangement to pay off your rent arrears we will take legal action to end your tenancy and recover the debt. We will also seek to recover from you the legal expenses involved in taking action against you.

If we require to take legal action, you could be affected in several ways: 

• You could get a poor credit rating, restricting your ability to obtain sources of credit or loans
• Your chances of being rehoused could be affected
• You could have your wages arrested
• You could lose your home

We will not pursue legal action if you make and keep to an arrangement for paying what you owe.