Housing Services staff deal with a range of day to day operational matters related to managing tenants and the properties they live in. These include: 

• Debt management - including welfare benefit and housing benefit advice, monitoring of rent payments and rent accounts, former tenant accounts and rechargeable repairs.
• Estate management - including dealing with anti-social behaviour and neighbour disputes.
• Allocations - including waiting list management, terminating and letting tenancies and selecting and allocating properties.
• Repairs - including receiving and processing day to day repair requests, alterations and medical adaptations of tenanted properties.
• Maintenance - including implementing property improvement programmes such as kitchen, bathroom and window replacement. 

Staff spend a large amount of time out on Atrium’s estates ensuring both the houses and environment are well maintained. In addition, staff carry out a high number of home visits to tenants to discuss a range of tenancy matters.

The links on the left lead to further information on the key elements relating to housing services.  Further details can be obtained by contact with the Housing Services team.